Privacy policy

Privacy Policy – House of Brown

Last updated: August 19, 2026

House of Brown operates this store and website, including all related information, content, features, tools, products and services offered through houseofbrown.in (collectively, the “Services”).

House of Brown is powered by Shopify, which enables us to provide our ecommerce Services.

This Privacy Policy explains how House of Brown (“House of Brown,” “we,” “us,” or “our”) collects, uses, stores and shares personal information when you visit our website, make a purchase, communicate with us or otherwise use our Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction details

  • Payment status and payment-related information

  • Account information, where customer accounts are used

  • Customer support communications

  • Reviews, feedback or other information you voluntarily provide

  • Device and browser information

  • IP address

  • Website activity and interactions

  • Approximate location information

  • Cookies and similar technologies

  • Advertising and analytics identifiers

Payment Information

Payments made through our website are processed through third-party payment service providers.

House of Brown may receive information such as payment status, payment method, transaction reference and limited billing details necessary to process or verify an order.

We do not ask customers to provide OTPs, UPI PINs, card PINs, banking passwords or similar confidential authentication information.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or otherwise provide information.

  • Automatically when you visit or interact with our website.

  • From Shopify and other service providers used to operate our store.

  • From payment processors.

  • From shipping and logistics providers.

  • From advertising, analytics and communication service providers.

  • From other partners where permitted or necessary for providing our Services.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders.

  • Process and verify payments.

  • Arrange shipping and delivery.

  • Provide order and tracking updates.

  • Handle cancellations, refunds, replacements and eligible product claims.

  • Provide customer support.

  • Maintain customer accounts.

  • Detect and prevent fraud or misuse.

  • Improve our website, products and customer experience.

  • Measure website, advertising and marketing performance.

  • Personalise content or product recommendations where applicable.

  • Send marketing communications where permitted.

  • Maintain accounting, taxation and transaction records.

  • Comply with applicable legal and regulatory requirements.

  • Protect House of Brown, our customers and our Services.

4. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

  • Operate essential website functionality.

  • Remember customer preferences and shopping-cart information.

  • Understand website usage and performance.

  • Improve the shopping experience.

  • Detect fraud and security issues.

  • Measure marketing and advertising performance.

  • Personalise content or advertising where permitted.

Customers may manage certain cookie preferences through available website controls or their browser settings.

Disabling certain cookies may affect some website functionality.

5. Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process personal information relating to your access to and use of our store in order to provide and improve ecommerce services.

Information submitted through our store may be processed by Shopify and service providers located in India or other countries.

Where Shopify provides enhanced or personalised services, Shopify may process information relating to interactions with our store in accordance with Shopify's own privacy practices.

Customers may review Shopify's privacy information through Shopify's official privacy resources.

6. Service Providers

We may use third-party service providers for functions including:

  • Ecommerce hosting

  • Payment processing

  • Shipping and logistics

  • Order communication

  • Email, SMS or WhatsApp communication

  • Customer support

  • Advertising

  • Analytics

  • Fraud prevention

  • Cloud storage

  • Accounting and other business operations

These providers may process personal information where reasonably necessary to provide their services.

7. Sharing of Personal Information

We may disclose personal information where necessary to:

  • Shopify and ecommerce service providers.

  • Payment gateways and financial service providers.

  • Shipping and courier partners.

  • Customer-support and communication providers.

  • Analytics and advertising providers.

  • Professional advisers or service providers.

  • Government, regulatory or law-enforcement authorities where required by applicable law.

  • Other third parties where you specifically request or consent to the disclosure.

We do not knowingly disclose personal information for unrelated purposes without an appropriate legal or operational reason.

8. Marketing Communications

Where permitted, we may use your contact information to send communications relating to:

  • New products

  • Product launches

  • Restocks

  • Offers and promotions

  • House of Brown events

  • Brand news and updates

You may unsubscribe from promotional emails using the unsubscribe option provided in the message.

You may also contact us to request that promotional communications stop.

Transactional or service communications relating to an existing order may still be sent where necessary.

9. Security

We take reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.

However, no internet transmission, electronic storage system or security method can be guaranteed to be completely secure.

For your safety, House of Brown will never ask you to share your:

  • OTP

  • Card PIN

  • CVV

  • UPI PIN

  • Banking password

  • Account password

through email, telephone or WhatsApp.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Order fulfilment

  • Customer support

  • Fraud prevention

  • Accounting and taxation

  • Resolving disputes

  • Maintaining transaction records

  • Compliance with applicable legal requirements

Information may be deleted, anonymised or securely retained when it is no longer required, subject to applicable legal and operational requirements.

11. Your Rights and Choices

Subject to applicable law and the circumstances of your request, you may request to:

  • Access information relating to your personal data.

  • Correct inaccurate or incomplete information.

  • Update your personal information.

  • Request deletion or erasure of eligible personal information.

  • Withdraw consent where processing relies on consent.

  • Manage marketing communication preferences.

  • Raise a complaint or grievance regarding the handling of your personal information.

Requests may be submitted to:

info@houseofbrown.in

We may request reasonable information to verify the identity of the person making a request.

Certain information may need to be retained where required for legal, taxation, accounting, fraud-prevention or other legitimate requirements.

12. Children's Privacy

House of Brown's products and Services are intended for adults and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children for behavioural advertising or similar purposes.

If a parent or lawful guardian believes that a child has provided personal information to us inappropriately, they may contact us at info@houseofbrown.in to request review or deletion where applicable.

13. Reviews and User-Generated Content

If you voluntarily submit a review, testimonial, photograph or other content intended for public display, that information may become visible to other visitors.

Customers should avoid including confidential, sensitive or unnecessary personal information in publicly visible content.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

House of Brown is not responsible for the privacy or security practices of independent third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

15. International Processing

Some ecommerce, payment, analytics, advertising, communication, logistics or cloud-service providers used by House of Brown may process or store personal information outside India.

Where applicable, such processing will be handled subject to applicable requirements and the terms governing the relevant service providers.

16. Complaints and Grievances

If you have concerns about how House of Brown collects, uses, stores or handles your personal information, please contact us using the details provided below.

We will review privacy-related requests and grievances within a reasonable period after receiving sufficient information to identify and understand the request.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our Services

  • Technology

  • Business practices

  • Service providers

  • Legal or regulatory requirements

When this Privacy Policy is updated, the revised version will be published on this page with an updated revision date.

18. Business and Privacy Contact Information

House of Brown
Additional Trade Name / Brand of Nagesh Deepchandra Mishra

GSTIN: 27CKDPM5561K1ZS

Registered Business Address:
Ground Floor, PN-6, SN-105
Near N R NSK Cambridge School
Wadala Pathardi Road, Indira Nagar
Near Fortune Avenue, CID Colony
Nashik, Maharashtra – 422009
India

Email: info@houseofbrown.in
Phone / WhatsApp: +91 84469 10923
Website: houseofbrown.in

For privacy-related questions, requests or grievances, please contact us at info@houseofbrown.in.