Privacy policy

Privacy Policy – House of Brown

Last updated: October 3, 2025

House of Brown (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our website houseofbrown.in (the “Site”) or our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Information You Provide

We collect information you directly provide to us, including:

  • Contact details: name, email, phone number, shipping & billing address

  • Account details: username, password, security questions

  • Order information: purchase details, payment confirmation

  • Customer support communications

b) Information We Collect Automatically

We may automatically collect information about your usage of our Site, including:

  • Device, browser, and network information

  • IP address and location data

  • Interaction with emails, advertisements, and other Site features

  • Cookies, pixels, and similar tracking technologies

c) Information From Third Parties

We may receive information from third-party vendors and service providers, such as:

  • Payment processors (e.g., credit/debit card information for order fulfillment)

  • Shipping and logistics partners

  • Analytics providers (including Shopify services)

2. How We Use Your Information

We use your information to:

  • Process orders and payments, fulfill purchases, and manage your account

  • Communicate about your orders, returns, exchanges, or account updates

  • Provide customer support and improve our Services

  • Detect and prevent fraud or unauthorized activity

  • Send marketing communications (with your consent)

  • Comply with legal obligations and enforce our policies

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve user experience and Site functionality

  • Analyze Site performance and usage

  • Tailor content, advertising, and promotions

You can manage or disable cookies through your browser, but some features of the Site may not function correctly if cookies are blocked. For more info, see Shopify’s Cookie Policy.

4. Sharing Your Information

We may share your personal information with:

  • Vendors and service providers for order fulfillment, payment processing, and customer support

  • Marketing partners to provide personalized advertising

  • Affiliates within our corporate group for legitimate business purposes

  • Legal authorities, if required to comply with laws or protect our rights

We do not sell or share sensitive personal information without your consent.

5. User-Generated Content

Any reviews or content you post publicly may be visible to other users. We are not responsible for how third parties use this information.

6. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before interacting.

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us to request deletion.

8. Security & Retention

We take reasonable measures to protect your information, but no system is 100% secure. We retain information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

9. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, delete, or receive your personal information

  • Restrict processing or withdraw consent

  • Object to certain uses of your information

  • Port your data to another service

You may exercise these rights by contacting us at info@houseofbrown.in.

10. International Users

Your information may be processed or stored outside your country. We rely on recognized data transfer mechanisms to ensure protection where required by law.

11. Contact Us

For questions or concerns regarding this Privacy Policy, or to exercise your privacy rights, contact us at:
Email: info@houseofbrown.in
Address: House of Brown, Jamuna Vihar, Near Fortune Avenue, Indira Nagar, Nashik, MH, 422009, India