Terms of service

Terms of Service – House of Brown

Last updated: August 19, 2026

Overview

This website is operated by House of Brown, an additional trade name / brand operated by Nagesh Deepchandra Mishra.

Throughout the website, the terms “House of Brown,” “we,” “us” and “our” refer to House of Brown.

House of Brown offers this website, including the information, products, features, tools and services made available through houseofbrown.in (collectively, the “Services”), subject to these Terms of Service.

Our online store is hosted and powered by Shopify.

By visiting our website, placing an order or otherwise using our Services, you agree to these Terms of Service and the policies referenced within them.

Please read these Terms carefully before using the website.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

1. Online Store Terms

By using our Services, you confirm that you are legally capable of entering into a binding transaction or are using the Services under appropriate supervision or consent where required by applicable law.

You may not use our website, products or Services for any unlawful or unauthorised purpose.

You must not:

  • Violate applicable laws or regulations.

  • Attempt to interfere with the operation or security of the website.

  • Introduce malicious code, viruses or harmful software.

  • Use the website to commit fraud or impersonate another person.

  • Attempt to gain unauthorised access to accounts, systems or data.

We may restrict or terminate access to the Services where these Terms are materially violated.

2. Products and Availability

House of Brown sells fragrance products and related products through the website.

Product availability may change without notice.

Certain products may:

  • Be available only online.

  • Be available in limited quantities.

  • Be offered as part of a limited-edition release.

  • Be sold through a blind drop.

  • Be available only during a promotional campaign or event.

We may discontinue a product or limit quantities available for purchase where reasonably necessary.

An item appearing on the website does not guarantee continued availability.

3. Product Information

We aim to provide accurate product descriptions, sizes, fragrance information, prices, photographs and other information.

However, reasonable differences may occur between website presentation and the physical product, including differences caused by:

  • Screen or device displays.

  • Lighting and photography.

  • Packaging updates.

  • Batch or manufacturing variations that do not materially affect the product.

  • Minor design or presentation changes.

Where we become aware of a material error in product information, pricing or availability, we may correct the information and, where relevant, contact customers affected by the error.

Nothing in this section limits a customer's rights where a product is genuinely damaged, defective, incorrect or materially different from the product ordered.

4. Fragrance Experience and Performance

Fragrance perception and performance may vary between individuals.

Factors that may influence a fragrance experience include:

  • Skin type.

  • Body chemistry.

  • Weather.

  • Temperature.

  • Humidity.

  • Application method.

  • Storage conditions.

  • Individual sensitivity and perception.

Differences in perceived longevity, projection, sweetness, strength or fragrance character do not by themselves establish that a fragrance is defective.

Please review product descriptions and fragrance profiles before placing an order.

5. Prices

Product prices are displayed on the website in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time.

The price applicable to an order will ordinarily be the price displayed and accepted at checkout when the order is placed, subject to correction of genuine pricing or technical errors.

Applicable discounts, promotional prices, shipping fees, COD fees or other disclosed charges will be displayed before the customer completes the transaction where applicable.

House of Brown may introduce, modify or end promotional offers according to the terms of the relevant promotion.

6. Orders

After an order is placed, customers may receive an order confirmation through email, SMS, WhatsApp or another available communication channel.

Receipt of an order confirmation does not prevent House of Brown from cancelling an order where reasonably necessary because of circumstances such as:

  • Product unavailability.

  • A genuine pricing or listing error.

  • Payment verification problems.

  • Suspected fraudulent activity.

  • Incorrect or incomplete delivery information.

  • Technical errors.

  • Operational circumstances preventing fulfilment.

If House of Brown cancels a prepaid order, the eligible amount paid will be refunded.

We may reasonably limit quantities purchased in a single order or by the same customer where necessary to prevent misuse, fraud or unauthorised resale.

7. Order Cancellations

Regular website orders may be cancelled while they remain unfulfilled.

Once an order has been fulfilled or handed over to the shipping partner, cancellation may no longer be possible.

Certain blind-drop, limited-edition, made-to-order, personalised or specially reserved products may have different cancellation conditions where those conditions are clearly disclosed before purchase.

Approved prepaid cancellations will be refunded in accordance with our Return, Exchange and Refund Policy.

Return, Exchange and Refund Policy:
https://houseofbrown.in/policies/refund-policy

8. Shipping and Delivery

Orders are shipped according to our published Shipping Policy.

Shipping charges, free-shipping eligibility, processing times and estimated delivery timelines may depend on factors including:

  • Order value.

  • Delivery location.

  • Product availability.

  • Shipping method.

  • Courier serviceability.

  • Promotional offers.

Customers are responsible for providing complete and accurate delivery information.

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, transportation disruptions, regional restrictions and other circumstances outside our reasonable control.

Complete shipping information is available at:

Shipping Policy:
https://houseofbrown.in/policies/shipping-policy

9. Returns, Replacements and Refunds

House of Brown does not offer general returns or exchanges solely because of:

  • Change of mind.

  • Fragrance preference.

  • Expectation mismatch.

  • Selection of the wrong fragrance, size or quantity.

  • Differences in subjective fragrance perception.

Eligible claims involving damaged, defective, incorrect or incomplete products should be reported within the timeframe stated in our Return, Exchange and Refund Policy.

All return, replacement and refund requests are handled according to that policy.

Return, Exchange and Refund Policy:
https://houseofbrown.in/policies/refund-policy

Nothing in this section excludes rights or remedies that cannot legally be excluded under applicable law.

10. Blind Drops and Limited-Edition Releases

House of Brown may occasionally offer blind drops, mystery releases or limited-edition products.

For a blind drop, certain information such as the product name, fragrance profile, inspiration, artwork, packaging or complete product identity may intentionally remain undisclosed until a stated reveal.

Where the nature of the blind drop is clearly disclosed before purchase, dissatisfaction with information subsequently revealed does not by itself qualify the product for a preference-based return or exchange.

Damaged, defective, incorrect or incomplete blind-drop products remain subject to the applicable Return, Exchange and Refund Policy.

11. Billing and Account Information

Customers agree to provide current, complete and accurate information when placing an order.

This may include:

  • Name.

  • Email address.

  • Phone number.

  • Billing information.

  • Shipping address.

  • Other information reasonably required to complete the transaction.

Customers are responsible for reviewing order and delivery information before completing checkout.

House of Brown may contact customers using the details supplied with the order where clarification, payment verification or delivery information is required.

12. Payments

Payments may be processed through third-party payment providers made available through our checkout.

House of Brown does not ask customers to provide confidential authentication information such as:

  • OTPs.

  • UPI PINs.

  • Card PINs.

  • Banking passwords.

Customers should never share such information through email, WhatsApp or telephone.

Failed, duplicate or reversed transactions are handled according to the applicable payment-provider processes and our Refund Policy.

13. Privacy

The collection, use and handling of personal information through the House of Brown website is governed by our Privacy Policy.

Privacy Policy:
https://houseofbrown.in/policies/privacy-policy

By using our Services, you acknowledge that personal information may be processed as described in that policy.

14. Third-Party Services and Links

Our website may use or provide access to services operated by third parties, including services relating to:

  • Shopify.

  • Payments.

  • Shipping.

  • Analytics.

  • Advertising.

  • Customer communication.

  • Social media.

Third-party services may be governed by their own terms and privacy policies.

House of Brown is not responsible for the operation, availability or independent practices of third-party websites or services that we do not control.

Customers should review the applicable third-party terms where appropriate.

15. Reviews, Feedback and User Content

Customers may have opportunities to submit reviews, ratings, photographs, comments or other content.

By submitting content intended for public display, you confirm that:

  • The content is truthful to the best of your knowledge.

  • You have the right to submit it.

  • It does not unlawfully infringe another person's rights.

  • It does not contain malicious code.

  • It does not impersonate another person or deliberately misrepresent its origin.

We may moderate or remove content where reasonably necessary for legal, security or platform-integrity reasons.

Ownership of a customer's original content remains subject to applicable law, but by submitting content specifically for publication on our Services, the customer permits House of Brown to display and use that content for operating and promoting the Services, subject to applicable rights and permissions.

16. Intellectual Property

Unless otherwise stated, content belonging to House of Brown, including brand names, logos, product artwork, photographs, graphics, website design and original written content, is protected by applicable intellectual-property laws.

Such content may not be copied, reproduced, distributed, commercially exploited or presented as belonging to another party without appropriate permission.

Nothing in these Terms grants ownership of House of Brown intellectual property to website users.

17. Prohibited Uses

You may not use the website or Services:

  • For unlawful purposes.

  • To commit or facilitate fraud.

  • To submit knowingly false or misleading information.

  • To infringe intellectual-property or privacy rights.

  • To distribute malicious code.

  • To interfere with website security or functionality.

  • To collect personal information about others without appropriate authority.

  • To spam, phish, scrape or abuse the Services.

  • To impersonate another individual or organisation.

  • To attempt unauthorised access to systems or customer accounts.

We may restrict access where reasonably necessary to protect our customers, business or Services.

18. Errors and Corrections

Occasionally, the website may contain typographical, technical or administrative errors relating to information such as:

  • Product descriptions.

  • Prices.

  • Promotions.

  • Availability.

  • Shipping charges.

  • Delivery estimates.

Where we identify an error, we may correct or update the relevant information.

If a material error affects an order that has already been placed, we may contact the customer and provide an appropriate resolution, which may include cancellation and refund where necessary.

19. Service Availability

We aim to keep our website and Services available and functioning correctly.

However, access may occasionally be interrupted because of maintenance, technical problems, service-provider outages, security requirements or circumstances outside our reasonable control.

We may modify or discontinue website features where reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by applicable law, House of Brown will not be responsible for indirect or consequential losses arising solely from the use or inability to use the website where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

Nothing in these Terms restricts statutory consumer rights relating to damaged, defective, incorrect or otherwise non-compliant products.

21. Indemnification

To the extent permitted by applicable law, users may be responsible for losses reasonably arising from their unlawful use of the Services, deliberate violation of these Terms or infringement of another party's rights.

This provision does not limit any rights available to consumers under applicable law.

22. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful or unenforceable, that provision will apply to the maximum extent permitted or be treated as severed where necessary.

The remaining provisions will continue to apply.

23. Entire Agreement

These Terms, together with the policies referenced in them and other applicable conditions clearly displayed during a transaction, constitute the terms governing use of the House of Brown website and Services.

Failure by House of Brown to immediately enforce a provision does not constitute a permanent waiver of that provision.

24. Governing Law

These Terms are governed by the laws of India.

Subject to any mandatory rights or remedies available to consumers under applicable law, matters relating to these Terms will be subject to the appropriate jurisdiction applicable to House of Brown in Nashik, Maharashtra, India.

25. Changes to These Terms

House of Brown may update these Terms periodically to reflect changes to:

  • Products or Services.

  • Business practices.

  • Website functionality.

  • Policies.

  • Legal or regulatory requirements.

The updated Terms will be published on this page with a revised “Last updated” date.

The Terms applicable to a transaction will ordinarily be those available when the relevant order was placed.

26. Business and Contact Information

House of Brown
Additional Trade Name / Brand of Nagesh Deepchandra Mishra

GSTIN: 27CKDPM5561K1ZS

Registered Business Address:
Ground Floor, PN-6, SN-105
Near N R NSK Cambridge School
Wadala Pathardi Road, Indira Nagar
Near Fortune Avenue, CID Colony
Nashik, Maharashtra – 422009
India

Email: info@houseofbrown.in
Phone / WhatsApp: +91 84469 10923
Website: houseofbrown.in

Customer Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM

For questions about these Terms, orders, shipping, cancellations, returns or refunds, contact info@houseofbrown.in or +91 84469 10923.