Refund policy
Return & Refund Policy – House of Brown
At House of Brown, we value your trust and aim to provide a seamless shopping experience with high-quality products. If you happen to receive a defective, damaged, or incorrect item, we will make it right.
✅ Return Eligibility
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Returns are accepted only for defective, damaged, or incorrect items.
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You must request a return within 7 days of delivery.
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Products must be unused, in original condition, and include all original tags/packaging.
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📦 How to Request a Return
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Email us at info@houseofbrown.in within 7 days of delivery.
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Provide:
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Your order number
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Clear photos and/or an unboxing video of the issue
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A short description of the problem
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Once verified, we will arrange a replacement or refund within 2–3 working days.
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💸 Refunds
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Refunds for approved returns are issued to your original payment method within 4–7 working days after product verification.
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In case of failed or canceled transactions, refunds are processed automatically within 7 business days.
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⚠️ Important Notes
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An unboxing video is mandatory to process claims for defective or damaged items.
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Returns due to personal preferences (fragrance, style, size, etc.) are not accepted.
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Shipping fees (if any) are non-refundable unless the return is due to our error.
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For any assistance, please contact us at info@houseofbrown.in.
We’re committed to making your shopping experience smooth, transparent, and worry-free.