Return, Exchange and Refund Policy – House of Brown

At House of Brown, every product is carefully inspected and packed before dispatch.

Due to the personal nature of fragrance products, we do not accept returns or exchanges because of fragrance preference, change of mind, expectation mismatch, or selection of the wrong fragrance, size or quantity.

However, if you receive a product that is damaged, defective, incorrect or incomplete, please contact us within 7 days of delivery so that we can review and resolve the issue.

1. Eligible Returns, Replacements and Refunds

You may contact us within 7 days of delivery if:

• The product arrives damaged or leaking.

• The product is defective.

• You receive a product different from the one ordered.

• An item from your confirmed order is missing.

• The product delivered is materially different from the product ordered.

After verification, an eligible claim may be resolved through a replacement or refund, depending on the circumstances and product availability.

2. Non-Returnable Situations

We do not accept returns, exchanges or refunds solely because of:

• Disliking the fragrance or fragrance notes.

• Change of mind.

• Fragrance not meeting personal expectations.

• Ordering the wrong fragrance, size or quantity.

• Differences in individual perception of longevity, projection, sweetness, strength or fragrance character.

• Personal sensitivity, allergy, headache or individual reaction to a fragrance.

• Minor variations in packaging, labels, presentation or liquid level that do not affect the usability or quality of the product.

• Products purchased from an unauthorised seller or reseller.

Products that have been substantially used, altered or tampered with may not be eligible for return.

Opening or reasonably testing a product solely to identify a suspected defect will not by itself invalidate an otherwise eligible defect claim.

3. Sales, Offers and Promotional Purchases

Products purchased during sales, promotional campaigns, bundle offers, coupon offers, clearance events or special-price events are not eligible for return or exchange because of personal preference or change of mind.

These purchases remain eligible for assistance if the product received is damaged, defective, incorrect or incomplete.

Discounts or promotional prices applied to an order cannot normally be transferred retrospectively to another order.

4. Blind Drops and Limited-Edition Products

Certain House of Brown launches may be offered as blind drops or limited-edition releases where some product information is intentionally revealed at a later stage.

By purchasing a blind-drop product, the customer acknowledges the nature of the launch and understands that dissatisfaction with the subsequently revealed fragrance, name, notes, inspiration, packaging or product identity does not qualify as a return or refund reason.

Blind-drop and limited-edition purchases remain eligible for assistance if the product received is damaged, defective, incorrect or incomplete.

If an eligible limited-edition product cannot be replaced because it is sold out, House of Brown may provide a refund or another mutually agreed resolution.

5. How to Report an Issue

Eligible issues should be reported within 7 days of delivery.

Contact us at:

Email: info@houseofbrown.in
WhatsApp / Phone: +91 84469 10923

Please provide:

• Your name

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs of the outer packaging and shipping label where relevant

• Any other information reasonably required to verify the issue

An uncut unboxing video is strongly recommended for claims involving leakage, breakage, missing items or an incorrect product, where available.

Please retain the product, bottle, packaging and invoice/order details until your claim has been reviewed.

6. Claim Review and Resolution

Submitting a claim does not automatically mean that a refund or replacement has been approved.

After reviewing the information provided, House of Brown will communicate whether the claim is approved and what resolution is available.

An approved claim may be resolved through:

• Replacement of the affected product;

• Replacement with an equivalent product where agreed with the customer; or

• Refund of the eligible amount.

Store credit may also be offered as an optional resolution where agreed with the customer.

House of Brown may require the affected product to be returned before completing a replacement or refund. If a return is required, return instructions will be provided to the customer.

Please do not send a product back without first receiving return confirmation and instructions.

7. Refund Processing

Where a refund is approved, House of Brown will initiate it to the original payment method wherever possible.

After the refund has been processed by us, it generally takes approximately 4–7 working days to reflect, depending on the bank, card issuer, UPI provider or payment service.

For eligible Cash on Delivery orders, refunds may be processed through bank transfer, UPI or another appropriate payment method after the customer provides the required payment details.

Original shipping or service charges are generally non-refundable unless the refund relates to an error by House of Brown, a damaged/defective product, an incorrect shipment, cancellation by House of Brown, or where otherwise required by applicable law.

8. Order Cancellations

Regular website orders may be cancelled before they have been fulfilled or dispatched.

Once an order has been fulfilled or handed over to the shipping partner, cancellation may no longer be possible. The return and refund conditions described in this policy will then apply.

Blind-drop, limited-edition, made-to-order, personalised or specially reserved products may have different cancellation conditions where those conditions are clearly disclosed before purchase.

House of Brown may cancel an order in circumstances including:

• Product unavailability.

• Pricing or listing errors.

• Payment verification problems.

• Suspected fraudulent transactions.

• Incomplete or incorrect delivery information.

• Operational circumstances that prevent fulfilment.

If House of Brown cancels a prepaid order, the eligible amount paid will be refunded.

9. Failed or Duplicate Transactions

Amounts deducted for unsuccessful transactions are generally reversed by the relevant bank or payment provider.

If House of Brown receives payment for a failed, duplicate or cancelled transaction, the amount will be refunded after verification.

The time required for the amount to appear in the customer's account depends on the relevant bank or payment provider.

10. Fragrance Performance

Fragrance perception and performance can vary because of factors including skin type, weather, humidity, application method, storage conditions, body chemistry and individual perception.

Differences in perceived longevity, projection, strength or fragrance character do not by themselves establish that a product is defective.

11. Offline Purchases

Products purchased at House of Brown exhibitions, pop-ups, stalls or other offline events are generally final sale for preference-based returns.

Claims involving a damaged, defective, incorrect or incomplete product should be raised with valid proof of purchase and will be reviewed in accordance with the applicable circumstances and consumer rights.

12. Marketplace Purchases

Orders placed through Amazon, Myntra or another third-party marketplace may be subject to the return, cancellation and refund procedures applicable on that marketplace.

Customers should initiate marketplace-related requests through the platform from which the order was purchased where required.

13. Business and Contact Information

House of Brown
Additional Trade Name of Nagesh Deepchandra Mishra

GSTIN: 27CKDPM5561K1ZS

Registered Business Address:
Ground Floor, PN-6, SN-105
Near N R NSK Cambridge School
Wadala Pathardi Road, Indira Nagar, CID Colony
Nashik, Maharashtra – 422009
India

Email: info@houseofbrown.in
Phone / WhatsApp: +91 84469 10923
Website: houseofbrown.in

For assistance relating to an order, please include your order number and details of the issue.

House of Brown will never request your OTP, card PIN, banking password or similar confidential authentication information.

14. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

House of Brown may update this policy from time to time. The policy applicable to an order will ordinarily be the version published on the website when the order was placed.